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Field Service & Mobile Workforce Management (FSMW) 2011

The rapid growth in the adoption of smartphones in the personal sphere paves the way for an extended use of mobile technology for business. Technology advances mean that a single personal mobile or in-vehicle device can now fulfil a range of different functions, not just the communication of instructions or the recording of data or visual images. It can also locate and track the remote worker for more effective job scheduling and to monitor their wellbeing to meet health and safety requirements. The mobile technology sector is growing fast and, with it, the size of the field and mobile workforce – as the devices get smaller, neater and easier to use, the benefits of this way of working are being realised by user groups not traditionally viewed as field or mobile.

The 9th annual Field Service & Mobile Workforce Management event will draw on its long-established track record as one of the UK’s leading service management events to bring you an up-to-date programme that addresses the current issues through a series of practitioner project case studies from a range of different industry sectors. All of these will demonstrate quantifiable financial results from technology implementation.

The Chilean miners accident of summer 2010 and the first conviction under the Corporate Manslaughter Act (resulting in a £385,000 fine) have, together, focused the minds of many in the sector on the issue of the health and safety of field and mobile workers. This year, for the first time, take the opportunity to get legal advice from a lawyer with a specialism in the subject at FSMW 2011.

Hear from new case study speakers in 2011 too, including Royal Mail, SCAN COIN, EDF Energy and South East Water and benefit from the supplier panel which returns by popular demand. There will also be a look ahead at those mobile technologies for which wider adoption will soon be forthcoming, including Radio Frequency Identification (RFID) and Augmented Reality, as well as a review of the use of tablet PCs in the field, including the much talked about iPad.

Understandably, as a manager of a field or mobile project or team, your time is precious right now, but by attending FSMW 2011 for two days, you will save months of work.

Indeed, one of our past attendees rethought their whole approach to their project, purely because of insight gained from our speakers at last year’s event.

By choosing the right technology partners and getting upfront advice from our speakers on the common pitfalls before you begin, you can avoid wasting a single second of your time.

At FSMW 2011 you can:

  • Adapt your strategies towards field and mobile working based on insight from the most advanced organisations
  • Hear first-hand accounts of successful technology project implementations with demonstrable financial results
  • Find out how to ensure the health and safety of your field and mobile workers and protect yourself from a corporate manslaughter lawsuit
  • Assess the latest services and solutions in the marketplace – and look ahead to forthcoming technologies
  • Network with your peers and learn from other projects

Who should attend FSMW 2011?

FSMW 2011 has been designed for senior decision makers in field service and mobile management, operations and IT who are sourcing field and mobility upgrades or seeking to implement a brand new enterprise mobility solution for the first time. The programme is specifically designed as a cutting edge forum for those organisations that are planning live projects within the next 3-18 months and will be particularly relevant for the following industry sectors:

  • Utilities
  • Telecommunications
  • Engineering
  • Manufacturing
  • Facilities management
  • Vending
  • Construction
  • Housing
  • Transport
  • Logistics
  • Retail (home delivery)
  • TV, entertainment and media
  • Lifts
  • Emergency response services
  • Police
  • Healthcare
  • Local Government

The FSMW 2011 programme:

At the heart of FSMW 2011 is a two-day conference with two distinct streams, one looking at strategic management issues, including the necessary decision-making processes and the management approach towards mobile working, and the other at the implementation of technology and solutions. Key topics include:

  • Corporate killers? Practical legal advice on the health and safety issues associated with field and mobile working
  • Mobile devices for a sales application
  • Exploring the future technologies that will enhance the field and mobile working environment
  • Royal Mail case study: From zero to 25,000 PDAs in 12 weeks
  • Adapting a single platform core system to meet the needs of a diverse customer base
  • Implementing ruggedized devices and designing an in-vehicle solution
  • SUPPLIER DISCUSSION PANEL: Where is mobile technology headed? Your chance to quiz the suppliers on where they think the market is going

In addition to the two-day conference the key field service and mobility issues will be discussed in a series of one-to-one consultative meetings with solution providers.

Register

Registration for this event is now closed.

Solution Providers 2011

    


    


    


    


    


    


    


    


    


    


    


    


    


       


              


    


    


    


    


    


Media Partners 2011