03 - 04 June 2008 Whittlebury Hall Northants
| Day One | Day Two |
TIME |
~ STREAM A: Field Service Management ~ |
~ STREAM B – Mobile and Flexible Working ~ |
08:00 |
Registration, refreshments and checkout
|
|
08:55 |
Chairman's Opening
|
|
09:00 |
Maintaining engagement in the field to improve productivity and business performance • Understanding the importance of employee engagement • Establishing an effective feedback mechanism • Measuring engagement successfully • Knowing the needs of remote field based staff • Action Planning in response to feedback
Christopher Weeks, Head of UK Accident Repair Centres, RBS Insurance |
|
09:50 |
Case Study: Key considerations of running a Field Service Project • How to use mobile applications to drive improvements in business processes • How managing devices effectively can reduce costs and downtime • How to create a flexible mobile platform for ease of adoption to changing needs and changing devices
David Steven, Practice Manager, Solutions Leadership Group, Fujitsu |
Case Study: Challenges and solutions for managing a real-time field service operation • Introducing what ABB Product service support is • Identifying our customer expectations • Our involvement in community working • Identifying the challenges in managing remote staff around the clock • Continuous improvement in operational efficiency and effectiveness • Understanding the importance of digital reporting
Neil Ritchie, Manager, Drives & Instrumentation Service The ABB Group
|
10:40 |
One-to-one business meeting / Networking
|
|
11:10 |
One-to-one business meeting / Networking
|
|
11:40 |
Case Study: Discovering how the effective implementation of your mobile workforce can benefit your business • Increased profits through decreased spending • Greater autonomy and flexibility together with improved lone worker security • Improvements in productivity • A rise in customer satisfaction rates
Paul O'Reilly, Principle Consultant, valueadding.com |
Case Study: How Whitbread Property has Achieved More Efficient Working by Adopting Mobile Estates Management and Workflow • Realising the potential benefits of mobile working • Searching for a bespoke mobile solution • Implementing Whitbread's chosen mobile solution • Benefits from the mobile working project
Andrew Hilton, Estates Project and Program Manager,, Mike Bonaker, Project and Program Manager, Whitbread PLC |
12:30 |
One-to-one business meeting / Networking
|
|
13:00 |
Lunch
|
|
14:00 |
One-to-one business meeting / Networking
|
|
14:30 |
Case Study; Welcome to a New Perspective on Mobility • Digital Pen Technology • Bluetooth Keyboards • Send back the laptop - everything on a Blackberry device!
Graeme Clark, Email/Collaboration Manager, ISOS Web Services , Standard Life Employee Services Limited
|
|
15:10 |
One-to-one business meeting / Networking
|
|
15:40 |
Close of event
|
|
