| Day One | Day Two |
TIME |
~ STREAM A: Field Service Management ~ |
~ STREAM B – Mobile and Flexible Working ~ |
08:20 |
Registration and refreshments
|
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08:50 |
Chairman Opening remarks
|
|
09:00 |
Matching your mobile workforce strategy with your organisation's needs and strategic objectives Understand your clients' specific needs Establish, prioritise and respond to the needs of your mobile workforce Develop an effective and trusting relationship Understand the business context Understand the longer term strategy
Webster Springer, Programme Director, Carillion
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|
09:50 |
Agree and Implement an effective mobile strategy Define the elements, mobility, applications, and services Manage your volume of mobile workers and their key responsibilities Develop an effective and realistic roll-out strategy Devising and communicating a persuasive business case for mobile working Establish what level of interaction mobile workers need with the office Kevin Young , Group Infrastructure Manager, Belron
|
Case Study: Improving quality of railway service and operational effectiveness with mobility solutions Improving customer services through enhanced technologies Coping with culture changes that happened overnight when Arriva took over the Pågatåg franchise in Sweden Empowering employees through mobile solutions
Claus Gulbech, Regional Manager , Arriva Scandinavia
|
10:40 |
One-to-one business meeting / Networking
|
|
11:10 |
One-to-one business meeting / Networking
|
|
11:40 |
Coping with changes in mobile workforce expectations Understanding terms and condition changes and other contractual issues Explore the dynamics of change to the size of the mobile workforce Respond to the increasing the diversity of both the workforce and the working area Ensure true two way communications Martyn Capes, Head of ITT improvement, Amey |
Case Study: Rolling out an effective project Getting the requirements specifications right Appointing the right pilot team Evaluating the best ways for project delivery Understanding the hygiene factors Identifying the mistakes that are commonly made
Tony Powell-Brett, Project Manager, Barclaycard |
12:40 |
One-to-one business meeting / Networking
|
|
13:10 |
Lunch
|
|
14:10 |
Knowing your Responsibilities – Health and Safety Legal position, employers and employees responsibilities Health and safety issues to be considered before introducing the scheme Operating flexible working safely Making flexible and mobile working a success What's the worst that could happen
Steven Sumner, Health and Safety policy advisor, Local Government Employers |
|
15:10 |
One-to-one business meeting / Networking
|
|
15:40 |
One-to-one business meeting / Networking
|
|
16:10 |
Examining the business and interpersonal challenges of mobile workers Identifying the personality characteristics of effective mobile workers Assessing the cultural influences on mobile working Highlighting management best practices Addressing the specific challenges that mobile workers face
Emma Trenier, Project manager, Pearn Kandola |
|
17:10 |
Chairman's Round up and end of day one
|
|
18:30 |
Drinks Reception and Dinner
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