Programme Day 1

TIME

~ STREAM A: Field Service Management ~

~ STREAM B – Mobile and Flexible Working ~

08:20

Registration and refreshments

08:50

Chairman Opening remarks

09:00

Matching your mobile workforce strategy with your organisation's needs and strategic objectives

•  Understand your clients' specific needs

•  Establish, prioritise and respond to the needs of your mobile workforce

•  Develop an effective and trusting relationship

•  Understand the business context

•  Understand the longer term strategy

Webster Springer, Programme Director, Carillion

09:50

Agree and Implement an effective mobile strategy

•  Define the elements, mobility, applications, and services

•  Manage your volume of mobile workers and their key responsibilities

•  Develop an effective and realistic roll-out strategy

•  Devising and communicating a persuasive business case for mobile working

•  Establish what level of interaction mobile workers need with the office

Kevin Young , Group Infrastructure Manager, Belron

Case Study: Improving quality of railway service and operational effectiveness with mobility solutions

•  Improving customer services through enhanced technologies

•  Coping with culture changes that happened overnight when Arriva took over the Pågatåg franchise in Sweden

•  Empowering employees through mobile solutions

Claus Gulbech, Regional Manager , Arriva Scandinavia

10:40

One-to-one business meeting / Networking

11:10

One-to-one business meeting / Networking

11:40

Coping with changes in mobile workforce expectations

•  Understanding terms and condition changes and other contractual issues

•  Explore the dynamics of change to the size of the mobile workforce

•  Respond to the increasing the diversity of both the workforce and the working area

•  Ensure true two way communications

Martyn Capes, Head of ITT improvement, Amey

Case Study: Rolling out an effective project

•  Getting the requirements specifications right

•  Appointing the right pilot team

•  Evaluating the best ways for project delivery

•  Understanding the hygiene factors

•  Identifying the mistakes that are commonly made

Tony Powell-Brett, Project Manager, Barclaycard

12:40

One-to-one business meeting / Networking

13:10

Lunch

14:10

Knowing your Responsibilities – Health and Safety

•  Legal position, employers and employees responsibilities

•  Health and safety issues to be considered before introducing the scheme

•  Operating flexible working safely

•  Making flexible and mobile working a success

•  What's the worst that could happen

Steven Sumner, Health and Safety policy advisor, Local Government Employers

15:10

One-to-one business meeting / Networking

15:40

One-to-one business meeting / Networking

16:10

Examining the business and interpersonal challenges of mobile workers

•  Identifying the personality characteristics of effective mobile workers

•  Assessing the cultural influences on mobile working

•  Highlighting management best practices

•  Addressing the specific challenges that mobile workers face

Emma Trenier, Project manager, Pearn Kandola

17:10

Chairman's Round up and end of day one

18:30

Drinks Reception and Dinner